At Tarbiyah Online Madrasa, we strive to provide our students with a smooth and enriching learning experience. We believe in transparency and clarity in our policies to ensure the best possible service for our students and their guardians. Please carefully read our Refund and Return Policy to understand the applicable terms for any purchase made on our platform.
# Refund Policy
1. General Refund Timeline
If a refund request is approved, the process will take **7 to 10 business days** to reflect in your account from the date of approval. The refund will be processed using the same method that was used for the payment unless otherwise arranged.
2. Eligibility for Refund
Refunds may be applicable in certain cases such as:
– Technical issues on the course platform that prevent the student from accessing the class.
– Accidental overpayment or duplicate payment.
Please note that partial usage of a course will not be refunded. Once you access course materials or join a class, the course is considered delivered.
3. Refund Request Process
To request a refund, please contact our support team via chat or email [info@tarbiyahonline.com] with your payment details and the reason for the refund request. Our team will review your request and respond within **5 business days**.
4. Non-Refundable Courses
Some courses may be non-refundable. For example, once you access downloadable content such as PDFs, recorded videos, or other course materials, no refund will be provided for the course. This will be clearly mentioned in the course description before enrollment.
# Cancellation Policy
1. No Cancellation After Enrollment
Once you enroll in a course and access the materials, **no cancellations** will be accepted, and the payment will be considered final. Since all our courses provide immediate access to study materials and live classes, cancellations will not be allowed once the course has begun.
2. Exceptional Cases
In exceptional cases, such as severe illness or technical issues that prevent access to the course, you may contact our support team to request a course cancellation. Any such cancellation will be reviewed on a case-by-case basis and may not be eligible for a refund.
#Non-Refundable Policy for Specific Courses
For certain courses or programs, a **non-refundable policy** may apply. This will be indicated in the course description before enrollment. Please ensure that you review all course details, including fees, duration, and access, before committing to enrollment.
Contact Us
If you have any questions or concerns about our Refund or Return Policy, please feel free to contact us here:
– Email: [info@tarbiyahonline.com]
Thank you for choosing Tarbiyah Online Madrasa. We are committed to providing an excellent learning experience, and we appreciate your understanding of our policies.
